Policies

🔒 Terms and Conditions

Effective Date: October 10, 2025

Welcome to Superior Firewood Co. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you must not use our services.

1. Eligibility

You must be at least 18 years of age or have legal parental or guardian consent to make purchases from our website. By using our services, you represent and warrant that you meet these requirements.

2. Use of Website

You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:

  • Use the website in any way that violates any applicable law or regulation.

  • Attempt to gain unauthorized access to any part of the site.

  • Engage in data scraping, data harvesting, or similar activity.

  • Use the site in a way that could damage or overburden our servers or infrastructure.

The website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Superior Firewood Co. We reserve the right to refuse service, terminate accounts, or cancel orders if we believe a user is violating these Terms or acting unlawfully.

3. Products & Services

Superior Firewood Co. provides kiln-dried firewood, cooking wood, and pizza wood for personal or business use.
Due to the natural characteristics of firewood, all product images are representative. Actual size, texture, and color may vary.

4. Pricing & Payment

  • All prices are in USD and subject to change without notice.

  • We accept Visa, MasterCard, American Express, Discover, and Shop Pay.

  • Payment must be completed in full prior to delivery.

5. Delivery & Stacking

  • Complimentary delivery and stacking are included within our local delivery zones.

  • It is your responsibility to ensure the delivery area is accessible and safe.

  • We reserve the right to delay or cancel delivery in the event of unsafe or unclear access.

6. Cancellations & Refunds

  • Orders may be canceled within 12 hours of purchase for a full refund.

  • After the order has been processed or delivered, all sales are final.

  • If you encounter an issue with your delivery, contact us within 48 hours for resolution.

7. Use of Products

Our firewood is intended for residential or commercial use in fireplaces, stoves, or cooking appliances.
You are responsible for ensuring your usage complies with local fire safety regulations.

8. Intellectual Property

All content on this website, including logos, text, graphics, images, and design, is the property of Superior Firewood Co. and is protected by copyright and intellectual property laws.
No part of the site may be copied, modified, or reused without our prior written permission.

9. Disclaimers

All products and services are provided "as is" and without warranties of any kind, express or implied.
We do not guarantee uninterrupted website availability or error-free operation.

10. Limitation of Liability

To the fullest extent permitted by law, Superior Firewood Co. shall not be liable for any indirect, incidental, or consequential damages related to your use of the website or products.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to conflict of law principles.

12. Changes to Terms

We may update these Terms at any time. Revisions will be posted on this page. Continued use of our site implies your acceptance of any changes.

13. Contact Us

📧 info@superiorfirewood.com
If you have any questions regarding these Terms, please reach out.

🔐 Privacy Policy

Effective Date: October 10, 2025

Superior Firewood Co. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect the following types of information:

a. Information You Provide Voluntarily

  • Name, email, phone number, and address — when placing an order or contacting us.

  • Payment information — processed securely via third-party providers (we never store full credit card numbers).

b. Automatically Collected Information

  • IP address, browser type, device type, and site behavior through cookies, analytics, and Squarespace integrations.

2. How We Use Your Information

We may use your personal data to:

  • Process and deliver your orders.

  • Respond to inquiries or support requests.

  • Send transactional emails and order confirmations.

  • Improve website functionality and user experience.

  • Send occasional marketing communications (only if you opt in).

3. Legal Basis for Processing

We process your data based on:

  • Your consent

  • Performance of a contract (e.g. fulfilling your order)

  • Legal obligations

  • Legitimate business interests (e.g. preventing fraud, improving site functionality)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze traffic and site performance

  • Deliver a better user experience

You can control cookies via your browser settings. Disabling cookies may limit some site functionality.

5. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share your data with:

  • Payment processors (e.g., Stripe, Shop Pay)

  • Shipping/delivery partners

  • Website analytics tools (e.g., Google Analytics)

  • Service providers acting on our behalf under confidentiality agreements

We may also disclose information if required by law or to protect our legal rights.

6. Third-Party Links

Our site may contain links to third-party sites (e.g., social media, Yelp). We are not responsible for the privacy practices or content of those websites. Please review their policies before interacting.

7. Email Marketing

If you opt in to receive email updates, we may send you product announcements, promotions, or seasonal notices.
You can unsubscribe at any time via the link at the bottom of any marketing email.

8. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, alteration, or loss. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Data Retention

We retain your information only as long as necessary for the purposes outlined above, or as required by law.
You may request deletion of your personal data by contacting us.

10. Your Rights

You have the right to:

  • Request a copy of your personal data

  • Request corrections or deletion of your data

  • Withdraw consent to marketing communications

  • Lodge a complaint with a data protection authority

To exercise any of these rights, email us at info@superiorfirewood.com.

11. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect or store personal information from anyone under 13 years of age.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our site indicates your agreement to the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

📧 info@superiorfirewood.com
📍 Based in Fairfield County, Connecticut, USA